| | Monday: | Closed (happy to open by prior appointment) | | | Tuesday: | 10:00 am to 4:00 pm | | | Wednesday: | 10:00 am to 4:00 pm | | | Thursday: | 10:00 am to 4:00 pm | | | Friday: | 10:00 am to 4:00 pm | | | Saturday: | 10:00 am to 4:00 pm | | | Sunday: | Closed (happy to open by prior appointment) |
Closed public holidays.
We are more than happy to open the shop outside of these hours by appointment.
Please contact us on 0415 755 237 to arrange. Our Mission Through constantly sourcing the best kayaking products at the best possible prices and through excellent customer service and advice we strive to create and retain happy paddlers and through this process become recognised as the most successful kayaking service provider in Australia. FAQ's Your Online Security Sydney Kayak Warehouse uses the latest encryption technology to protect your credit card information. You can place your orders by telephone or over the counter. You also have the option to pay by cheque, cash, eftpos or money order. Personal and Business Cheques will need to be cleared before products can be released. What is your Returns Policy? Accessories If you find that an item does not fit or perform the way that you expected it to perform then you may return it within 7 days for exchange for a similar item of similar price, provided that it is still in new and saleable condition. Any minor differences in price will be charged or refunded accordingly. Kayaks We stock only the highest quality kayaks and operate on a no returns, no refunds basis. In the unlikely event of a manufacturing defect the manufacturer/dealer may offer to repair/replace the product. Our sales and support staff are experienced, qualified paddlers and generally have a 99.9% success rate in recommending the most suitable kayak for you based on your requirements and budget, however, for peace of mind we may in some instances agree at the time of purchase that a kayak may be returned in exchange for a kayak of similar price in the event that the customer is not 100% happy with the suitability of the recommended kayak. In these instances the following will apply: - A return will only be permitted where this has been agreed in writing at the time of purchase.
- The kayak must be returned clean and unscratched within 7 days of purchase.
- The kayak may only be exchanged for another in stock kayak of a similar price. Any difference in price will be charged / refunded.
- As a general rule kayaks sold at discounted prices or on on special are not exchangeable.
- In some instances we may at our discretion allow for exceptions, however, in such instances any special deals applying to the initial purchase will not apply to the exchanged kayak. It will be treated as a complete new transaction.
- Replacement kayaks will be at full recommended retail price (RRP). Any in-sock sales or specials at the time will not apply to the replacement kayak.
- Exchanges are only permitted Tuesday to Friday, not weekends.
- Under no circumstances will an exchange be permitted where the original kayak has had to be ordered in especially for the customer.
- Once an exchange has taken place no further exchange will be permitted.
Do you offer any other services, such as fitting hatches, rod holders etc? Yes, in addition to great products and service we now also offer a range of additional services, parts & accessories including supply and fitting of hatches, rod-holders, rudders etc. What if goods get damaged in transit? If you require kayaks or accessories to be delivered to you then the following will apply: Where the goods are delivered to you by our staff, using C-Kayak vehicles then we guarantee that the goods will be delivered in perfect condition. In instances where we use a third party carrier the following will apply: We only make use of reputable freight companies. We will ensure that the goods are packaged suitably for transport and that they are packed carefully onto the collection vehicles. It is important however to understand that the goods may be transferred at various stages of the journey and, while our freight companies take every care not to damage the goods, there have been a few instances in the past of goods being damaged in transit. In this instance it will be at your own risk. Should you wish your goods to be insured against damage this can be arranged for a reasonable fee (please enquire for current rates) and must must be expressly requested by yourself prior to shipping. In the absence of such a request it is assumed that you do not require insurance. Is there a local kayak club where I can go paddling? Yes, the NSW Recreational Paddle Group meets once a month. Southerland Shire Canoe Club also meets regularly for paddle days: Are the kayak weights depicted on the Website exact? The weights indicated on our website are as provided by the manufacturers. Manufacturers provide an average weight for each model of kayak but have cautioned that, depending on slight variations in the amount of materials used, the weight may vary from time to time.
It should also be noted that some manufacturers provide the weight of the kayak prior to adding rudders, seats, hatches etc. so in some cases the fully equipped kayak may weigh more than the actual hull weight provided by the manufacturer.
If in doubt one should always attempt lifting the kayak themselves prior to purchase to determine your ability to handle the kayak. My plastic kayak has an indentation in the hull. Is this a problem? Polyethylene is by nature soft and indentations in the hull are common for a number of reasons (pressed against another kayak while in the container, tied too tightly onto the roof racks of your car, inappropriate storage racks etc.)
You can reduce the chance of indentations appearing by using a kayak cradle on your roof rack rather than just strapping the kayak to the straight bars and using a wall rack, wall sling or hoister system rather than storing the kayak on top of uneven surfaces.
Because the plastic has memory these indentations can usually easily be removed by either leaving the kayak upside down in the sun or inserting a piece of closed-cell foam into the kayak directly above where the indentation appears and leave it like that overnight. Applying a hair-dryer or hot water can also assist in more extreme cases.
The important thing to remember is that indentations in the hull are common across all models and all brands of polyethylene and HTP plastics, but will not impact the performance of you kayak at all.
If this bothers you then you are better off getting a fibreglass or thermoformed ABS plastic kayak (such as Hurricane or Barracuda Beachcomber) as these materials do not form indentations on the hull, however, remember that fibreglass (including carbon and kevlar) are not as durable as plastic kayaks. For durability combined with excellent hull shape retention thermoformed ABS plastic is your best option. How do I go about choosing the right kayak for me? Give us a call or pop into our shop. That is what we are here for! Alternatively, you can visit the "How to Choose Your Kayak" guide on the Southern Adventures website:
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